Customer Service my ASS.

Dear Customer Service,

I have been receiving weekly phone calls from your "customer service" people for as long as I can remember, in regards to my "lack of payment" of $1777.89 that I actually paid from my Washington Mutual account on September 6 of last year.

Each customer service representative is exceedingly polite (except for the one who implored that I "really need to get this taken care of") and each on has promised me that they would "look into it" after I provided proof of payment.

Each one has, evidently, not.

My bank has already sent me two letters (if not more) saying that their research department has proven to Bank of America that the check was received and cleared electronically. I have tried to fax the information TWICE and both times, the fax number that one of your representatives gave me, does not work. The third time I tried to fax, I was actually IN A BRANCH OF YOUR BANK, and THEY couldn't seem to find a way to fax my proof of payment to yet another one of your lovely, yet seemingly incompetent, representatives.

Last week, I called your customer service number TWICE (in addition to the what must be dozen phone calls I've made about this in the past 5 months), and each time I was left on hold for more than 25 minutes before I was "thanked for my patience" for what seems like the HUNDREDTH time before I gave up, in total frustration.

I know this will not be the last correspondence between myself and Bank of America customer service, but I think I'm going to try to find God this weekend, prey my little heart out, and maybe, just maybe, you people will leave me, and my ailing credit line, in peace.

Cindy Phillips